Surveillance Cameras FAQ

Frequently Asked Questions

Explore the topics below to find solutions, troubleshoot issues, and make the most out of your experience. If you can’t find what you’re looking for, don’t hesitate to reach out to our support team for assistance. Thank you for choosing VIKYLIN security!


General Questions

Vikylin has head offices building b, hongchouyuan cross-border park, dalang street, longhua district, shenzhen, guangdong, China. We also have product warehouses in American and Austrila, also owns a 500 square meter camera factory in shenzhen.

Vikylin has been selling security cameras for almost 10 years and is one of the most trusted names in the security camera system industry. We are known worldwide for our top-quality security products, ease-of-installation, and affordable prices. Favorable customer reviews from our website and other retailers indicate that our security systems are both reliable and user-friendly. Our mobile-friendly website is also considered to be a leader in our category. It offers a vast array of individual products and accessories, as well as pre-assembled security camera systems.

Vikylin security cameras use cutting-edge technology to ensure high-quality recordings and long-range night vision capabilities. They are also fully weatherproof and vandal-resistant for year-round protection. The vast majority of our cameras feature 4K image sensors, wide angle lenses, digital noise reduction, and WDR (Wide Dynamic Range) imaging to provide customers with useful evidence should an incident occur on your property. We also offer plenty of specialty security cameras like PTZ (Pan-Tilt-Zoom), IK10 vandal-proof, and audio cameras to suit individual customer needs.

Vikylin sells products through our website .If necessary, you can contact our customer service. Vikylin security cameras have been sold to more than 100 countries.Vikylin has stores on Amazon, AliExpress, and eBay.

The delivery time of our standard shipping process averages between 5 to 8 business days. Expedited options are available for a faster shipping time. All orders are shipped by UPS. “In stock” items will typically be shipped within one business day. Items on back order may take additional time to ship.

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Emergency Questions

Go to Menu>Camera>OSD>Camera Name
Modify the name via IE explorer:
(1)Login the device via IE explorer;
(2)Go to Configuration>Image>OSD Settings>Camera Name

(1) If it is the resolution problem, please kindly check whether it is the best resolution.
(2) If it is the lens quality problem, please kindly check whether there is any damage in lens, or whether there is fog, dust or other things which block light.
(3) If it failed to focalize, please kindly try to adjust the lens or localize again, if there is no result, please kindly try to adjust the back focus ring.
(4) If it is the first time to install the device please kindly check the lens interface. If it is a lens with C type mounting base, C/CS lens adapter ring should be used.

Most internet-enabled security dvr/nvr systems allow multiple users to view the same site simultaneously. However, as more people look at the same cameras/dvr/nvr at the same time, the bandwidth will be shared between them, but it will reduce image quality.

The light is strong at day-time and the iris is small, the depth of filed becomes larger after focalizing. However, the iris becomes larger in the evening due to weak light and the depth of filed becomes smaller, leading to the object being monitored falling out of the depth of filed. The solution is that, please kindly set the camera to electronic shutter mode when trying to focalize using automatic iris lens(the automatic iris would be the largest), then change back to automatic iris mode. Or try to focalize under low illumination condition.

The default IP address may not match your LAN’s IP scheme. Check your computer’s IP address before accessing the camera. If the IP address does not match the 192.168.1.x scheme, please install the IP search tool from the download website to modify the camera’s IP address. Make sure the IP address of the camera matches the LAN IP scheme. For example, if the your LAN is, then set the IP camera to and so on.

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If you need further assistance, don’t hesitate to contact us. Thank you for choosing Vikylin camera for your surveillance needs!

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